The product is out ?

The products presented on www.aawoeparis.com correspond to our items available in stock. If product selection is not possible. We invite you to register on the waiting list available for out-of-stock products in order to be notified when they are back in stock.

How to be sure to order the right color?

We represent the colors of the products as best as possible, each shade has its own little stamp of color.

Having trouble logging into your customer account?

Contact us on the email aawoeabaya@gmail.com

We will be happy to help you.

Do you have a refund to send back or in progress?

Please keep the proof of postage, we recommend that you always ask for proof of postage with stamp, from the post office in order to be able to follow its progress and we will provide it in the event of a dispute.

The return is your responsibility until it arrives.

How long do I have to return a product?

You have 14 days from receipt of your order to return it. Item must be returned in new condition, with original tags attached and all packaging. If these conditions are not met, we reserve the right to refuse the return and refund. Consequently, the product will not be reshipped and donated to an association.

What is the cost of a product return?

Return costs are your responsibility and their costs vary depending on the carrier.

When will I be reimbursed?

If the return of the products complies with our regulations.

Payment will be made within 10 to 15 days by bank transfer.

It is necessary to take into account the delivery time for the return of the package (5 days on average), as well as the time for processing quality control at our warehouse (2 days on average), as well as the reimbursement times for your bank which may take up to 3 days.

Can we exchange a product?

The exchange of a product is impossible for us at the moment.

You can return the product and proceed with the refund.

If I received a package containing a defective product?

When you receive the package, checking the products is essential.

You must provide proof as soon as possible by contacting our return center.

Your order is late. What is happening ?

It may happen that our carriers encounter logistical problems, causing a delay in the delivery of your order.

Please contact the carrier if the order delivery date has passed.

Your order contains errors?

We apply ourselves to the preparation of your orders.

We apologize if an error occurs. You have a 30 day return period.

We will refund the shipping costs upon receipt of your order.